[syllabus])
curriculum theme of modern and efficient corporate communication training courses
[Lecturer] well-known lecturer Zhang ()
Course time training time: 3 days
[Course Description] modern enterprises efficient communication courses
third effective limbs language
the 1. trust is the basis of communication
(2) effective communication of the five attitude
effective use of body language
4. first impression: decisive seven seconds
of 5 speak of the use of tone and timbre of
6. communicate with Windows and use skills
speak efficient communication Overview
1. Determine the performance in three areas: attitudes, knowledge, skills
communication skills, successful one of the three basic skills of persons necessary
efficient communication Overview
fifth style of interpersonal communication skills
1. interpersonal style four the classification
various types of interpersonal style characteristics and communication skills
analysis of characteristics and their communication skills
dominant characteristics and their communication skills
expression person's characteristics and their communication skills
kind people features and communication skills
eighth talk about how and leadership communication
1. to the leadership to consult reporting procedures and the points
2 3
dealing with a variety of character, leadership skills to persuade the leadership skills
Lecture telephone communication skills
1. answer the call of the basic techniques and procedures
answer, call the basic skills
3. answer and the program
call to convey telephone skills
5. to respond to the skills of special events
stresses effective communication skills
1. complete the communication process: the information to send, receive feedback
(2) efficient delivery of information skills
3 key communication skills - active listening and effective feedback skills
ninth skills close to the customer
1. close language
2 close to the customer's skills
the face of the receptionist's skills
[Course Description]
communication skills has never been like this become a necessary condition of personal success! A factor of 75% rely on communication, 25 percent rely on the talent and ability. Within the enterprise, there is growing emphasis on building learning-oriented enterprises, and increasing emphasis on team spirit, effective internal communication is the key to success; outside the enterprise in order to achieve strong between enterprises strong joint and complementary advantages, people need to master the communication skills of negotiation and cooperation; the enterprise itself, in order to better under the existing policy conditions allow the development of enterprises and service to society, but also need to address business and government ,
abercrombie, businesses and the public, business and media relations. These are inseparable from the master of communication and application of management principles and techniques. For an individual, to establish a good awareness of management communication, and gradually develop in any communication situations are able to consciously use the management of communication theory and techniques of effective communication habits, and achieve a multiplier effect, is obviously also very important. Communication skills, will allow you to ease in the work and life. This course is the summary of the latest system of communication theory and in-depth study of many successful people, summarizes a set of perfect communication and learning systems. By this course you will receive communication skills training and communication expert's words and deeds.
【Speaker】 renowned training instructors Zhang ()
Welcome to consulting, custom Zhang a teacher in various courses
lecturer assistant] Miss Yang Tel ()
marketing planning agency Director / Principal Lecturer
professional experience the:
MBA
Beijing Institute of Marketing Senior Lecturer
Henan University EMBA executive class guest the trainer
actual marketing planning experts, brand communication planning the experts
a number of guest lecturers
training expert teaching style:
Zhang teacher always stand in the first line of business, management, consultancy, training, business, professional consulting background to provide enterprises with a senior lecturer and consultant training, making her a unique understanding of the training needs of different enterprises. He believes that the standard measure of a training effect is not entirely the students' knowledge intake, more importantly, to change the way of thinking and improve thinking skills, is the ability to effectively improve their work or management capacity. training experts view
:
customization rather than standardization: each business industry background and staff position to differ materially, only on the basis of the actual situation of the enterprise's own custom course, will have a good training effect, so class before the needs of understanding is essential.
advisory rather than simplistic: the task of training is not simply to impart knowledge, but to provide a solution, the trainees' active participation, there would be no good solution. compound rather than simplification: when to teach training courses, should the audience think of the actual purpose of the application. For example, Zhang teacher leadership and customer service, execution and business goals, customer service and customer satisfaction, employee career and understanding of customer needs into the curriculum, so students in the unit time produced a composite The effect of learning so that students will produce a strong driving force. mainly well-known customers (excerpt) Erdos,
,
hogan, Li Yada, Li Ning, copper,
coach handbags, cattle, three shots should be rather cool, Heng Yuan Xiang, Chinese clothing, Bosideng, Xiao Ling Tong, fast tiger, Chinese electric vehicle network, a new day, Emma, Green Resources, Giant, Yadi Zijingshan Department Store, New Mart, the East International Furniture Company, Shenzhen,
louboutin pas cher, a good hundred years, the federal home pharmacy network,
caques beats, the people Yuan medicine supermarket, Queen Mary Hospital, Henan Province People's Hospital, the Zhongjing large pharmacy, Air Force General Hospital, Guangdong Provincial People's Hospital, thousand Jubilee Hall medicine, China Mobile, China Unicom, China Telecom, China Netcom, Samsung Electronics, Founder, Langchao Group, Star Computer, Yu Bus, Shandong Punda Group, Ctrip Travel Network, the Central Plains quick, Dahe Jinjiang Punda Hotel, built in seven games, the construction of three, Henan Jianye, Hengdian Group, Xinhua Bookstore, Luzhou ...
VII and his men talk about how the skills
communication
orders. praised the underlying skills
criticism of the underlying method
fourth the basic steps of effective communication
. a step in advance to prepare
2 Step 2 to identify needs
3. view described in step three - on the principle of FAB
4. four steps to deal with objections
5 steps to reach an agreement
6. Step 6 common implementation
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